Product Guarantee Policy
Our industry leading Product Guarantee Policy is intended to be simple and straight-forward. No fine print or odd requests to cover up dragging our feet. Simply put, if PG Wood Imports delivers a product to you that is not within the specifications agreed upon when you placed your Purchase Order with us, we will credit you and send our own carrier in to pick up the material.
The few rules we do have are simple:
Written Notification PG Wood Imports must be notified in writing of any claim within 30 days of delivery of the goods or release of the goods to the customer. Claims cannot be processed if submitted more than 30 days after delivery or release to the customer. Written notifications must include the following: